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My Account Management
Summary
This section allows a user a quick glimpse of their account activity. The following information is defined in the summary:
General
Listings being watched
The number of listings in the watch list
Listings being bid on
The number of listings you are bidding on
Listings won
The number of listings where you have the winning bid
Listings not won
The number of listings where you do not have the winning bid
Successful listings
Your listings that closed successfully (closed with a winning bid)
Unsuccessful listings
Your listings that have closed without a winning bid
Active listings
Your live listings
Listing Templates
The number of templates you have created
Invoice Purchases
The number of invoices for your purchases
Invoice Sales
The number of invoices for your sales
Action Needed
Invoices awaiting payment
Invoices needing payment
Listings awaiting payment
Total listings needing payment
Listings awaiting invoice
The number of listings that have not been invoiced
Templates were recently added
Number of new templates
RFQ Listings need a winner selected
The number of RFQ listings that require you to select a winner
Listings need feedback
The number of listings where you have not yet left feedback
Bidding
Watching
Price
The current price of the item
Shipping Cost
The cost to ship the item as defined by the seller
User ID
The user listing the item
Number of Bids
Total number of bids the item has received, or the total number of items sold in a fixed price listing
Time Left
The amount of time until the listing ends
Listing Number
The listing number is displayed in ( ) parenthesis
Listing Title
The listing title is displayed after the listing number
How to remove an Item from your watch list:
Check the box associated with the listing to be removed from the watch list.
Click the “Remove from list” button located at the bottom of the watch list.
View Sellers Other Item
This button allows a user to view the seller’s other items. If stores are enabled and the seller has a storefront, the user will be directed to this seller’s store.
Contact Seller
An email will be sent containing the message that is entered into the contact user form.
Bidding
Current Price
The current winning bid
Shipping Cost
The cost to ship the item as defined by the seller
Bid Amount
The maximum amount you have bid on a listing
Time Left
The amount of time until the listing ends
Listing Number
The listing number is displayed in ( ) parenthesis
Listing Title
The listing title is displayed after the listing number
User ID
The user listing the item
Won
Lister ID
The User ID of the person whom created the listing
Sale Price
The amount of the sale (highest accepted bid or fixed price)
Quantity
Number of items you have selected to purchase
Sale Date
Date the listing ended or item was purchased with Buy Now
Status
The communication status (by symbol) between the buyer and seller
Remove from list
This allows a user to remove old completed transactions
Action Panel
Options will vary depending on purchasing scenario
View Invoice
View your invoice with the option to print
Create Invoice
This option is available for winning bidders on RFQ and Reverse Auctions
Checkout
Pay for your invoice. This option is available if the seller accepts immediate payment.
Note:
This will be available if the seller accepts immediate payments through the PayPal standard payment service and/or the seller is the website owner using a Merchant Gateway to accept direct credit card payments.
Leave Feedback
Buyer is directed to their “Leave Feedback” section (this is available if the buyer has not left feedback for this transaction)
How to remove a transaction:
Check the box associated with the listing to be removed from the watch list
Click the “Remove from list” button located at the bottom of the watch list
Not Won
Final Price
The final selling price of the item
My Max Bid
The maximum amount you bid on the item
Seller ID
The username of the seller
End Date
The date the listing ended
View Seller’s Other Items
This button allows a user to view the seller’s other items. If stores are enabled and the seller has a storefront, the user will be directed to this seller’s store.
Contact Seller
An email will be sent containing the message that is entered into the contact user form.
Remove from list
This allows a user to remove non-winning listing records
How to remove a transaction:
Check the box associated with the listing to be removed from the watch list
Click the “Remove from list” button located at the bottom of the watch list
Listings
Successful
Winner ID
The username of the Buyer
Sale Price
The final price of the item (does not include shipping or tax)
Quantity
The quantity of goods purchased
Sale Date
The date the bidding ended on an auction listing or the date a fixed price item was purchased with “Buy Now”
Status
The communication status (by symbol) between the buyer and seller
Action Panel: Options will vary depending on selling scenario.
Create Invoice
Creates the invoice for your buyer
View Invoice
View the invoice associated with this listing with the option to print
Leave Feedback
The Seller is directed to their “Leave Feedback” section (this is available if the seller has not left feedback for this transaction)
Unsuccessful
Highest Bid
The highest bid received
Reserve
The reserve price of the listing (auctions only)
Number of Bids
The number of bids the listing received
Number of Watchers
The number of users who have this item on their watch list
End Date
The date the listing expired
Status
Copied, or not copied
List Similar
Create a new listing similar to this expired listing
Remove From List
Remove this listing record from view
Copy Listing – Select the checkbox and click “Copy Listing(s)” to add this as a new template
Active Listings
Quantity
The quantity available
Current Price
The current bid price (or the only price for a fixed price listing)
Reserve
The reserve price (auctions only)
Number of Bids
The current number of bids
Number of Watching
The total number of users who have this item on their watch list
Time Left
The amount of time until the listing
Edit Listing
Edit or add information to the listing
End Early
Cancel the listing before the scheduled end date
Copy Listing(s)
Select the checkbox and click “Copy Listing(s)” to add this as a new template
Listing Templates
Create New Template
Select this to create a new listing template
Quantity
The quantity available
Current Price
The beginning bidding price or the fixed price
Reserve
The reserve price (for auction listings)
Buy Now
The Buy Now price (for auction listings)
Created
The date the template was created
Edit Template
Change the listing information
Activate Listing(s)
Activate a listing template
Delete Template(s)
Delete a listing template (non-recoverable)
Scheduled
Number
The listing number
Title
The listing title
Duration
The number of days the listing will run when activated
Date Start/Time
The date and time the listing will become active
Edit Listing
Change the listing information
Preferences
The preferences set here will automatically populate the form when you list an item.
Item Location
Select the location for your listing, this is an advanced search option
Preferred Currency
Currency you are selling your items in
PayPal Email Address
The email address used to accept PayPal payments
Shipping Cost
The base shipping cost for your items
Extra Item Shipping Cost
Discounted shipping for additional items shipped to the same buyer
Immediate Payment
Options for accepting immediate payment with the PayPal Service
- Optional - Allow instant checkout
- Required - Require instant checkout for Buy Now and Fixed Price listings
- Not Allowed - Do not allow instant checkout. Buyer must wait for an invoice from the seller.
Default Tax Percent
Enter the tax percentage to be applied to all invoices and payments
Invoices
Purchases
Display
All non archived invoices are displayed by default. Select one of the following options to change the invoices displayed:
· Unpaid - All invoices that still need to be paid or have not been marked as paid by the seller
· Paid - All invoices with the "Paid" status will be displayed
· Not Shipped - All invoices that have not been marked as shipped
· Shipped - All invoices with the "Shipped" status will be displayed
· All - All non archived invoices will be displayed
· Archived - All Invoices that you have archived
Filter
Filter the displayed invoices by Username, Listing #, or Invoice #.
1. Enter your value in one of the form fields.
2. Click the button marked "View".
To clear the Filtered values, click the button marked "Reset".
Contact Seller
- Select the envelope to contact the seller using an online form
Archive Invoice(s)
Check off each invoice and click the button marked "Archive Invoice(s)" to hide old invoices from being displayed
View/Print
View or print an invoice for your records
Checkout
Pay Invoice
Due
This is the total amount due from the invoice. It includes any added shipping or tax
Invoice Details
Multiple items from one seller may or may not appear on a single invoice.
Invoices include the following information:
· Website name
· Payee username and address
· Bill to and Ship to address
· Payee comments
· Item title and listing number
· Quantity of goods
· Unit Price
· Subtotal
· Shipping and Handling
· Tax
· Total amount due
· Payments made
· Invoice price adjustments (will only appear if entered by the payee)
Sales
Display
All non archived invoices are displayed by default. Select one of the following options to change the invoices displayed:
· Unpaid - All invoices that still need to be paid or have not been marked as paid
· Paid - All invoices with the "Paid" status will be displayed
· Not Shipped - All invoices that have not been marked as shipped
· Shipped - All invoices with the "Shipped" status will be displayed
· All - All non archived invoices will be displayed
· Archived - All Invoices that you have archived
Filter
Filter the displayed invoices by Username, Listing #, or Invoice #.
1. Enter your value in one of the form fields.
2. Click the button marked "View".
To clear the Filtered values, click the button marked "Reset".
Contact Buyer
Archive Invoice(s)
Check off each invoice and click the button marked "Archive Invoice(s)" to hide old invoices from being displayed.
View/Print
View or print an invoice for your records
Edit
Multiple items to one buyer may or may not appear on a single invoice
The following information is editable:
- Comments - Add a comment to the invoice
- Tracking - Add shipping tracking information
- Remove - Remove items from the invoice
- Taxable? - Check to enable tax on the item. Uncheck if the item is not taxed.
- Shipping - The amount of shipping charged for each listing. Additional items on the invoice use the"Extra Item Shipping Cost" defined for the listing.
- Tax - change the tax percentage for the invoice
- Adjustments - Credit or debit the invoice by adding a price adjustment
- Payments - Add individual payments and payment details here.
Email
Send the invoice via email to the buyer
Due
This is the total amount due from the invoice. It includes any added shipping or tax.
Mark Paid
Select this button to mark the invoice as being paid in full. Partial payments can be added by editing the invoice.
Mark Shipped/Mark Not Shipped
Select this button to change the order status to 'shipped', if a mistake is made this option can be undone by selecting "Mark Not Shipped"
Invoice Details
Multiple items from one seller may or may not appear on a single invoice.
Invoices include the following information:
· Website name
· Payee username and address
· Bill to and Ship to address
· Payee comments
· Item title and listing number
· Quantity of goods
· Unit Price
· Subtotal
· Shipping and Handling
· Tax
· Total amount due
· Payments made
· Invoice price adjustments (will only appear if entered by the payee)
Trading
Offers Sent
Listing Title
The listing number and listing title
Date
The date the offer was sent or a reply received
To
The username of the person who will receive the trade message
From
The username of the person who sent the message
Status
Pending, Accepted, or Rejected. A pending offer has not been evaluated by the user who created the listing. If rejected, you will be able to send a counter offer.
Quantity
The quantity requested in trade
Message
The trade offer sent plus the replies from the other party
Offers Received
Listing Title
The listing number and listing title
Date
The date the offer was sent or when you replied
To
The username of the person who will receive the trade message
From
The username of the person who sent the message
Status
Pending, Accepted, or Rejected. A pending offer has not been evaluated by the user who created the listing. You will be able to mark each offer as either accepted or rejected.
Quantity
The quantity requested in trade
Message
The trade offer and your reply
Feedback
My Feedback
This section lists the users who left feedback, their comment, whether it is positive, neutral, or negative, date, and item number
Leave Feedback
A user can only leave feedback once per listing number, and that user must be one of the two parties involved in the transaction. To leave feedback:
1. Check the box(s) of the listing(s) where feedback will be left.
2. Select feedback status (Positive, Negative, Neutral).
3. Enter comment.
4. Click “Leave feedback for selected users”.
Account
Account Details
Request to Change Username or Email Address
This is at the sole discretion of the site administrator. Enter the new username or email address, and a email notice is sent to the site administrator requesting the change.
Change Account Information
This section allows a user to update their personal information and change their email settings
Change Password
This allows a user to change their password at any time.
1. Enter current password (case sensitive).
2. Enter new password.
3. Confirm new password.
4. Click “Change Password”
Billing Details
Change Billing Info
This allows a user to change their billing address
Make Payment
This is where a user can submit a payment for the charges they have incurred from using the website. The user must enter the amount in the field corresponding to their payment type.
View Invoice/Hide Invoice
The user can define the date range of charges/payments to view. Each transaction will have a status of either “completed” or “pending”. Pending transactions are not included in the total due.
Storefront
Quick Links:
View Store
Brings the user to their storefront
Quick Links:
Inventory
Brings the user to Selling > Active Listings in their My Account section
Quick Links:
Recently Sold
Brings the user to Selling > Sold in their My Account section
Store Title
The name of the store
Short Description
This short description is shown on the main stores page beneath the store title
Upload Banner
The store banner is displayed on the user’s store page (suggested size is 468 x 60 standard banner)
Upload Logo
This logo is show on the main stores page for all randomly selected featured stores
About the Store
Information is displayed in the user’s store, accessible by selecting the “About the store” tab
Close Storefront
Disable the storefront feature
Confirm Changes
Preview the storefront details
Correct Changes
This allows the user to go back to fix any errors before saving the new changes
Cancel Changes
This cancels all new changes
Save Changes
This saves all new changes
Public Profile
This allows a user to give more information about themselves or their business. This information is displayed alongside a users feedback. The link to a user’s profile will appear next to their username on their item listing pages. CLICK HERE to email your questions about this topic
